When I do executive coaching, I help leaders understand the minority offender response. This simply means in a situation with another person, even if you have the minority of the responsibility for the problem, leaders should always go first. Doing the right thing is far more important than being right. Carey Nieuwhof has another great post:
You probably have a love/hate relationship with apologies. You appreciate it deeply when others apologize to you.
But you find it difficult to apologize to others. And let me guess, when you do apologize, you’re tempted to explain, justify or defend your actions.
Which is not really an apology at all. Please hear this. Two of the most powerful words a leader can utter are simply “I apologize”.
One of the reasons those two words are so powerful is because we hear them so rarely from leaders.
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