In my executive coaching we deal with a lot of best practices: human capital, process improvement, productivity, teamwork, alignment and strategic priorities. Regardless of how well you do in all of these areas, if your organizational culture does not value ongoing feedback, you don’t stand a change in long term success. This Forbes Communication Council post is a must read:
“In the employee recognition business we are always stressing the importance of clear and honest communication between employees and managers. We do this for a couple of reasons. For one, the employee-manager relationship is consistently ranked as a top driver of employee satisfaction. In fact, a Gallup study found that managers alone account for 70% of variance in employee engagement.”