Peter Drucker famously once said that organizational culture eats strategy for breakfast. If culture is the combination of your people and your process then it must rise to the top of the leaders priority list. Not solving problems early leads to personal conflict and eventually organizational crisis. This Forbes Coaches Council post is well worth the read:
“When a corporate culture is damaged, it can put your workforce, as well as your connection with your customer base, in jeopardy. Toxic corporate cultures can quickly kill business’ future: Many employees will flee as things gradually worsen, and those who stay may not act like they care about doing more than the minimum, much less about making clients happy.”