Leadership in a church culture is probably the most difficult challenge any leader can face. Your customers are your volunteer work force and financial investors all at the same time. Therefore, they have lots of power and they can use it to say hurtful things. This post by Steve Tillis is a must read for all leaders:
“Forgiveness in leadership is absolutely critical to leading people.
“You hate me! You pick and choose which members you love!” Years ago, those words were screamed in my ear over the phone by a church member who felt like I had not greeted them well on Sunday morning. In fact, they went on to tell me in the conversation that I only gave them one hug instead of two on that day and then they hung up on me. Maybe the moral of the story is always give your members two hugs on Sunday.
Seriously though, forgiving people and asking for forgiveness is tough work. Forgiveness is to the leader what oxygen is to the lungs.”
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