When the process is of more value than the people, bad things begin to happen. We must get the work done but prioritizing results without making emotional deposits into the lives of your people will cause your team to lose trust. This post by Carey Nieuwhof is excellent:
“Leadership is hard. I totally get that, because I’ve been in it for over two decades. But to be perfectly honest, leadership never gets easy. The reason it’s never easy is that what’s hard keeps changing. You solve one problem, and now a new, likely larger one appears. That’s true when things are declining when they’re stagnant. And surprisingly, it’s even more trying when things are growing.
And in all scenarios, your next task as a leader is to tackle what’s ahead, which, of course, you’ve often never done before. Which is why it stays hard.”